Terms and Conditions

Refund Policy

  • Refunds

    Please note we have a no refund here at the venue, unless the event is cancelled by us or the company. Tickets can be exchanged (for an equal or higher value) for alternative shows within a 3 month period for an administration fee of 50p per ticket. Tickets must be returned to the Box Office 7 days prior to the performance and some events will be excluded from any exchanges – please check details on the event page before booking.


  • Reservations

    We do not reserve tickets for our events unless it is for a group of 10 or more or a school party. We will then reserve the seats for a maximum of 4 weeks, depending on the when the event is for and how early the booking was made.